Missing crypto deposit?
I made a crypto deposit but it wasn't credited on my account yet - what should I do?
Although a rare situation, there are several factors that can affect the crypto transaction processing. The most common are:
always make sure that you use your current Personal Deposit Address for the transactions. Deposits made to incorrect addresses may not be credited. For some currencies like Ripple, the specific memo (tag) must be used as well.
You should be able to see this information in the explorer (from, to) when checking the transaction hash in your 3rd party crypto wallet.a correct network must be chosen, relevant to the selected cryptocurrency.
You should be able to check this information in the your 3rd party crypto wallet.
Go to the transactions history, click on the specific transaction and click on the link "check in explorer". The explorer you are directed to, should match the cryptocurrency you chose for the payment.
the deposit amount must be over the required minimum, otherwise it may not be credited (except the required minimum amount, please consider also the possible transaction processing fees that need to be covered).
the transaction needs to receive enough confirmations in the blockchain. Normally, the deposit transaction should be credited within several minutes, however occasionally it may take slightly longer. Please allow it some time (maximum 30min) before raising an incident.
If everything seems to look correctly, your funds left the crypto-wallet, and have not been credited to your Player's account in over 30min, we kindly ask you to contact our Support team for further assistance.