I cannot withdraw the funds. What should I do?
If you experience an error during the withdrawal attempt, we kindly advise you to:
if this is your first withdrawal, please be informed that to unlock the withdrawing possibility, you need to deposit at least once
kindly check that the funds available on your account are enough to cover the required minimum withdrawal amount (10 coins)
please make sure that you fulfill the x1 wagering requirement, which comes with deposits and some of the bonus winnings
if all of the conditions above are met, yet the error persists, please try using a different cryptocurrency and a smaller amount
if the above does not help, kindly contact our Support team for further assistance.
